At Help Hope Live, we are a caring team of experienced professionals who specialize in medical fundraising. Our backgrounds range from fundraising to social work, to communications and marketing, accounting and IT.
Gail L. Ober joined the Help Hope Live Team as Interim Executive Director on May 22, 2017. She is an experienced executive leader in the nonprofit sector. Gail will serve for approximately six to nine months while the organization addresses leadership transitions and strategic directions.
An affiliate of The Nonprofit Center at La Salle University’s School of Business and its Interim Executive Director Program, Gail has a proven track record of helping nonprofits navigate organizational developments, build capacity for future growth, and prepare organizations for the next leader’s success.
Prior to her appointment to Help Hope Live, Gail consulted with organizations with a range of missions, including health care, arts, child care, child welfare, animal welfare, religion, environmental and community organizing.
A licensed social worker, Gail also has direct experience working with individuals, families, and groups in their homes and communities—making her a perfect match for our mission.
Why I Love Help Hope Live "When I first learned about Help Hope Live, I knew it was a place I wanted to commit my knowledge and energy to because the organization does important work. In today’s world, Help Hope Live is increasingly relevant for people who need a transplant or are affected by a catastrophic illness or injury. The future of health care is expansive but health insurance is uncertain. Nonprofit organizations such as Help Hope Live will become even more crucial for patients and families in medical crisis."
Passions When not at Help Hope Live, I love being with friends, reading mysteries, yoga and exercising, hiking, kayaking, and biking in the city.
Fundraising & Patient Services
Client Services Coordinator
After happily thriving as a stay-at-home mom for 15 years, Susann found herself looking through the want ads and responding to a job description, it was a receptionist position for a non-profit. She brought all the lessons learned from being a mom: have an open heart, attentive listening skills, a joy of teaching and forming a connection with another human being, and then relayed these through the phone every time it rang. Moving from receptionist to Fundraising Coordinator in the Fundraising and Patient Services Department was the logical next step.
Susann’s focus remains the same as it was 15 years ago: the patient, their family and their friends. Whether answering the phone and being that first point of contact or encouraging and guiding others through the details of a fundraiser, it always begins the same, ”How can I help you today?”
Why I love Help Hope Live "I feel honored to be allowed into another person’s life during such a vulnerable time. Help Hope Live has been a vehicle to reach out to others, but it is the patients who inspire me each day. And people do want to help. With guidance, fundraising is a very positive, goal oriented, tangible way for family and friends to do this. How amazing to be a small part of the best in people!"
Passions My growing family, my two sons, nature and the wonder of it all, gardening, reading and lots of chocolate in any form.
Client Services Coordinator
With a unique combination of work and community experience with nonprofit organizations in the areas of medical technology planning and assessment, childcare for low-income families, and public horticulture, Cindy joined Help Hope Live bringing with her a background in fundraising, grant making and volunteer management. She is interested in the capacity to bring communities of people together to support and help patients and their families work toward a healthy future.
As a result of a tragic accident, a family member of Cindy’s gave the gift of life through organ donation. For every phone call with good news that someone received a long awaited transplant comes the thought of families that have experienced a loss.
Why I love Help Hope Live My work at Help Hope Live is in keeping with my nature of trying to help where I can and building relationships. Everyday I get to experience the incredible resilience of people with chronic health conditions and the generosity of individuals and communities.
Client Services Coordinator
Jen holds a master’s in social work with a concentration in community organization. Prior to joining Help Hope Live, Jen worked for The Cam Neely Foundation for Cancer Care, helping in their fundraising division; worked as a case manager for children with mental health needs; and enjoyed 10 years as a stay-at-home mom for her five children. Jennifer loves connecting with Help Hope Live families and feels fortunate to be part of their journey toward health and a better quality of life.
Why I love Help Hope Live “Every day I get a chance to bond with people and help them in difficult situations. If I can make an improvement in their lives and give them hope, then I feel I am making a difference. In this job I get to engage my head and my heart.”
Passions Jennifer loves spending time with her husband and five children, gardening, exercising and being a traveling hockey mom.
Patient Support Representative
Debbi took care of her Great Uncle, her hero, “Unckey” for almost twenty years. These were the most rewarding years of her life. Because of this, Debbi understands the burdens of uninsured medical costs all too well. She received her dual bachelor's degree from Immaculta University in Health Care Management and Human Performance Management to further understand the complexities of health care and the factors that influence development, resources and growth.
Before finding Help Hope Live, Debbi was searching for an organization that had comparable values as she did personally. Help Hope Live stood out to her as an organization that delivered experience, tools and individual patient relationships.
Why I love Help Hope Live “I enjoy talking with each individual patient and hearing the excitement in their voice after they are on the road to recovery. Hope is an emotion that is priceless.”
Passions Family and friends, my two handsome hounds and striking cat, traveling and laughter.
Client Services Coordinator
Addie holds a master’s in library science. Prior to joining Help Hope Live, Addie worked for public libraries in Delaware County and Montgomery County Pennsylvania. As the director, Addie built community, increased funding sources, renovated buildings, and helped her libraries become centers of influence. Addie has also worked as a counselor in a well-women’s center and volunteers in her town of Media and in her church.
Why I love Help Hope Live “When I decided to leave librarianship, I knew I needed to continue serving the public by being part of an organization that enriches and enhances lives. Help Hope Live does just that. I love actively listening to people’s stories and picking up on what they need at that moment. The people I speak with give a great deal to me too. It is good for my soul.”
Passions Addie loves spending time with her husband, her three children, and their partners. She also loves her studio where she paints and creates inlaid glass work, gardening, reading, and traveling and camping in their 1995 VW Eurovan.
Accounts Payable & Financial Assistant
Frank is a longtime resident of Philadelphia who grew up in California and the Pacific Northwest. He graduated with honors from Temple University with a bachelor's in business administration. Frank worked in management positions in the hospitality and retail industries, then returned to school for a degree in accounting.
Why I love Help Hope Live "It is inspiring to see the strength of spirit and generosity of so many people. Incredible support from family, friends and strangers is helping people achieve their goals. I can have a direct, positive impact on an individual's life, which is a better feeling than making some weekly sales quota."
Passions Playing volleyball, cooking, film noir, all dogs large and small (but mostly large), the beach, being married to Rosanna "since forever," spoiling a doting granddaughter.
Sonny recently moved to the Philadelphia area after spending more than 10 years in New York City. For eight of those years, she proudly served as Robin Roberts’ assistant on Good Morning America, where she was able to gain experience working with people from many different backgrounds.
In 2006, after graduating from Fordham University, Sonny joined the Jesuit Volunteer Corps and spent a year in Mobile, Ala. serving as a caseworker for Catholic Social Services. Her experience in Mobile and her time working with Robin along with additional experience in volunteering and the nonprofit space led her to want to serve others in a meaningful way through her career at Help Hope Live.
Why I love Help Hope Live “I have a younger brother with a rare genetic disorder. An organization like Help Hope Live allows me to help make the lives of families and siblings just like mine a little bit easier. In the end, the people around you are what helps you get through life’s struggles. I am proud to be part of that community for our clients.”
Passions Photography, the beach, spending time with her little brother and her huge extended family, Broadway, music and any time spent outside in the sunshine.
Communications & Development
Director of Communications
Shannon began working at Help Hope Live as a college intern and never looked back. She has more than 10 years of experience in public relations, digital marketing and print design.
A millennial, Shannon has used her knowledge of new media to help transform Help Hope Live’s fundraising model into a multi-pronged approach that focuses on traditional, online and social fundraising. She continues to stay on top of trends and is constantly working to improve the online fundraising experience for the individuals and families we serve.
In 2008, Shannon was diagnosed with type 1 diabetes. She has experienced firsthand what it’s like to live with a chronic disease and the high cost of care and maintenance that comes with one. Naturally, her passion for our mission has since grown stronger, and it continues to grow as she connects with thousands of people through our newsletter, website and social media pages who struggle to afford needed but uncovered medical care.
Why I love Help Hope Live “Every day I get to wake up and play a small part in someone’s recovery back to health. When you do work that you enjoy that also impacts the greater good, what’s not to love?”
Passions Coffee, writing, new food experiences, health care, her Jack Russell, Calie, all things digital, red wine.
PR and Social Media Coordinator
After working for a Philadelphia startup for two years, Emily left the marketing world to pursue her true calling: work that would improve the circumstances of others on a daily basis. Finding her professional home at Help Hope Live, Emily uses her marketing experience to support clients and enforce a strong brand identity for Help Hope Live across all social platforms.
Emily relies on her background in digital journalism and content creation to manage Help Hope Live’s Blog and social media accounts. She also supports Help Hope Live clients in their efforts to fundraise by facilitating media outreach through custom patient press releases.
Why I love Help Hope Live “I think each of us has a lifelong obligation to aid and serve the people around us who are struggling. Help Hope Live gives me an incredible opportunity to support individuals during some of the most difficult times of their lives.”
Passions Spending time with her husband and two cats, volunteering, spirituality, and guacamole
Shortly after earning her master's in social work, Cathy joined the Help Hope Live team in 2002. Cathy initially served as a Patient Services Coordinator, mentoring patients, families and community members through the process of grassroots fundraising. In 2005, after the birth of her first child, her professional role evolved to help the organization with its increasing web-based communication needs. Today she assists with a number of “behind the scenes” projects and helps to facilitate the organization’s online presence.
Cathy attributes her passion for the work and mission of Help Hope Live in part to her personal experiences as the wife of a cardiac patient. Her husband underwent heart valve transplant surgeries in 2000 and 2010, along with myriad of cardiac procedures and ongoing monitoring. This first-hand experience has heightened her understanding of the complex physical, emotional and financial challenges facing patients, caregivers and loved ones.
Why I love Help Hope Live “I feel extremely blessed to be a part of a group of such caring professionals. No one is immune from facing a medical crisis in their lives. Over the past 12 years, I have witnessed countless stories where we have made a concrete difference in the lives of others. I’m a firm believer that we all need to ‘pay it forward’ and it’s a gift to do that in the workplace.”
Passions Outside of work, Cathy embraces her life as a busy mom of three. She loves to spend time with her family and friends, and is active in her church and school communities. A true “foodie” at heart, she is extremely passionate about cooking, baking and entertaining. She also has a love for the arts, sports and travel.
Emily Norton Ashinhurst
Director of Development
Emily has dedicated her career to the nonprofit world working for missions she treasures on a personal level. From revitalization of her home town to educating underprivileged children, she feels fortunate to have made a difference in profound ways. Joining Help Hope Live allows her to continue that path of mission-centered work. She is honored to work with a talented team of professionals to make the mission of Help Hope Live a reality.
Why I love Help Hope Live “I am moved by the power of communities making an impact. The volunteers and donors at Help Hope Live illustrate one of my favorite quotes by Margaret Meade: ‘Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has’."
Passions My daughter and husband, travel, horses, cooking, time with family and friends, and swimming.
Kelly graduated from Wagner College in Staten Island, NY with a degree in Arts Administration. Her passion has always been in the world of theatre and the arts. After years of working in retail and property management, Kelly was looking for an organization where she could make a difference in people’s lives - and Help Hope Live was just that place.
Why I love Help Hope Live “To be able to make a difference, even in the smallest way, is so rewarding. I’m inspired by the generosity and kindness of people. I hope to bring happiness and positivity to people dealing with difficult situations.”
Passions Seeing as much theatre as possible, spending time with her husband, family and friends, traveling to new places, cooking and being “Aunt Beanie” to her amazing nieces and nephew.
Chief Technology Officer
Bill joined the Help Hope Live team to share his diverse knowledge of the latest technology and programming advancements to help our clients broaden the online reach of their fundraising campaigns and to streamline business applications for staff.
Bill is a graduate of Millersville University with a bachelor’s in computer science. He has a wide range of experience with IT systems, software development, team leadership, and is a recognized leader in development of industrial software solutions.
Staying on top of technology changes and leading a team to capitalize on their advancements is a task Bill is determined to do well.
Why I love Help Hope Live I want to do everything I can to help people with medical problems raise the money they need to heal and thrive. My wife and I personally experienced a medical tragedy when we lost our first child to a rare medical condition called lissencephaly. I cannot tell you how much I have cherished and valued support from friends and family in times of need. I am truly grateful to be working with Help Hope Live so I can use my skills to connect people who need support with the wonderful and loving people who want to help them.
Passions When Bill is not learning about new tech he enjoys spending time with friends, running and being outdoors. He also enjoys helping his boys operate a Minecraft server and create YouTube gaming videos. Bill resides in Chester Springs, Pa. with his wife Katey and two sons.
Director of IT Services
Janice brings to Help Hope Live more than 33 years of diversified experience in application development and support, project management and consulting in the financial, telecommunications, and manufacturing industries. Since joining Help Hope Live in July of 2006, Janice has been responsible for managing, implementing and supporting numerous Information Technology projects.
Most recently, Janice has used her project management and technical experience to launch new campaign pages to help patients raise more money for their medical bills online and on-the-go. Throughout the year and into next, she will continue to manage the roll out of new website features.
Why I love Help Hope Live “After working so many years in the IT field, this is the first job where I can truly say that what I do is helping people. To know that I help our patients promote their cause through the latest technology is very rewarding to me.”
Passions My family, tennis, biking, skiing, reading and walking my two Cockapoos, Frodo and Sam.